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fast response

2022-07-08

One day in June 2016, our customer service department received a call from Mr. Fan in Shenzhen at 9:00 a.m. He said that he saw on the Internet that our company is doing ventilation and cooling projects for workshops and he has 5 new workshops The factory needs ventilation and cooling. I asked our company if we can arrange relevant technical personnel to come and see the plan in the afternoon. Our customer service staff said that it should be no problem. President Fan was not particularly happy after hearing it. He just said as soon as possible, and then our customer service staff will Write down his contact information and call our sales department manager about this matter. It is a hot summer day. In fact, our sales department staff are busy outside, leaving early and returning late. It is really hard. When the manager communicated on the phone, our sales director happened to hear that the customer was anxious and the sales department staff was nervous. After being transferred to the difficult news, he immediately took over the customer information. Our director immediately called back to Shenzhen Fan and made an appointment. At three o'clock in the afternoon to his company for an appointment.

In the afternoon, our director Chen took a colleague from the network department to drive from Guangzhou and arrived at Fan's head office on time at three o'clock. After meeting our director, Mr. Fan said in the first sentence that your service efficiency is good. He always told us about some of the actual situation, requirements and needs of his workshop. He said that these five workshops are new workshops. Originally, we planned to open these workshops in 2 months, and temporarily changed the production equipment of the old factory to 3 It will be transported here in a few days. Now it happens to be in the hot summer. We are very anxious, so you have to hurry up. After Mr. Fan explained the actual situation and requirements, he took our colleagues to the site for a walk. Later, our colleagues Recorded the relevant data on the site and the layout of the workshop. The time passed quickly, and before we knew it, it was almost time to get off work. After measuring the relevant data, our colleagues found Mr. Fan again. Originally, our director was going to invite him. We had dinner together, but Mr. Fan rejected him. He told you the truth. In the morning, he had notified two other two people to come to see the scene in the afternoon, but none of them came. Our old factory also installed these equipments. It is too long and the relocation cost is also high, so the supplier who installed it for us before also participated in the design quotation, and told us to optimize the design plan and quotation, choose the most cost-effective, and the price should be reasonable.

At the same time, he also told us that since you can come to help us solve the problem in time, the plan is reasonable, and the price is reasonable, you have every chance. Don't think that we will favor the previous supplier. President Fan also said that the previous supplier is also there. Some aspects are not very good, so we thought of looking for more suppliers to come over. After listening to these words, our colleagues became more confident. Director Chen called on the way back to inform colleagues in the relevant design department and scheme planning department. Working overtime at night to design plans and make quotations, with the joint efforts of colleagues, Director Chen brought the completed plans and quotations to Mr. Fan the next day for review. After Mr. Fan looked at it, he said something about our work. The efficiency is indeed very high, and the proposal can be quoted in such detail in such a short period of time.

雙方談過之后，范總將我們的方案報(bào)價(jià)收下，他說之前給他們做過的供應(yīng)商下午會(huì)把方案報(bào)價(jià)送過來，對(duì)比之后會(huì)通知我們，叫我們等通知，我們同事回來之后第三天接到范總的電話直接開口問我們的報(bào)價(jià)總額打個(gè)9折是否可以簽約，我們?cè)诮o每個(gè)客戶做報(bào)價(jià)的時(shí)候都有做成本分析，我們陳總監(jiān)聽完后就告訴了范總打9折是肯定做不到的，也說了一下我們的產(chǎn)品質(zhì)量以及我們其它方方面面的優(yōu)勢(shì)，范總聽完后還是感覺我們很用心的在做這個(gè)事情，再次問我們95折能不能搞定，范總也很直白的說了他們的老供應(yīng)商給出的方案和報(bào)價(jià)基本上都差不多，但是他們的報(bào)價(jià)是我們總價(jià)打9折的一個(gè)報(bào)價(jià)32萬整，這個(gè)價(jià)格以及選用設(shè)備數(shù)量方案可以發(fā)給我們看，范總說基于你們的一個(gè)辦事效率，做事態(tài)度與專業(yè)在這個(gè)價(jià)格基礎(chǔ)上加5個(gè)點(diǎn)，我們陳總監(jiān)聽完后也是能聽出范總對(duì)我們的一個(gè)肯定與信任，也就答應(yīng)了范總說的報(bào)價(jià)，立馬草擬了一份合同，雙方簽訂合同收到定金后三天就進(jìn)場(chǎng)開此安裝。

整個(gè)工程耗時(shí)十五天安裝完畢，剛好他們的設(shè)備也基本上搬運(yùn)的差不多，有一半的車間就已經(jīng)開此投入生產(chǎn)，我們的設(shè)備在試運(yùn)行一個(gè)星期后，車間人員反映都還不錯(cuò)，范總在開會(huì)的時(shí)候也聽取了一下車間負(fù)責(zé)人員的心聲，也給我們提出了一些寶貴的意見，叫我們給每臺(tái)設(shè)備掛上一個(gè)編碼以便后期維護(hù)檢修方便，同時(shí)叫我們做一份后期維保計(jì)劃書，并通知我們等設(shè)備再運(yùn)行十天后沒什么問題就會(huì)叫財(cái)務(wù)給我們把剩余該付的款項(xiàng)打過來，我們聽了也是非常的高興，我們陳總監(jiān)在一次列會(huì)的時(shí)候把這個(gè)故事告知了我們大家，范總是一個(gè)時(shí)間觀念非常強(qiáng)，辦事效率要求極高，同時(shí)也是一個(gè)雷厲風(fēng)行，做事果斷的人，同時(shí)也給我們傳遞了一個(gè)信息，用心去服務(wù)好我們的每個(gè)一個(gè)客戶，付出了終究是會(huì)有回報(bào)的，非常感謝范總給予我們的認(rèn)可。

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